Create surveys

You create the actual surveys in the admin area: Admin → Surveys → New survey. There you assemble the form question by question.

Creating a survey

1. Enter a title and description (can be maintained in multiple languages).
2. Set participation rules (anonymous, login required, one response per user, start/end time).
3. Add questions and pick question types.
4. Optional: enable Compute overall score and assign weights.
5. Set the survey to active.

Status only after creation

The status (draft / active / closed) can only be chosen once the survey already exists – for a brand-new survey the selection is omitted.

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Question types

Eleven question types cover the common feedback scenarios:

Type	Description
Star rating	Rating with stars, number freely selectable (e.g. 1–5, or 1–4 to counter the tendency toward the middle).
Numeric rating	Rating as a number within a range.
Scale	Scale from min to max with labelled ends.
NPS	Recommendation question from 0 to 10 (Net Promoter Score).
Smiley rating	Rating with 3 or 5 smileys.
Single choice	One answer from several options.
Multiple choice	Several answers from the options.
Dropdown	One answer from a dropdown list.
Short text	Short, single-line free-text answer.
Long text	Detailed, multi-line free-text answer.
Date	Pick a date.

Every question can carry a description / explanation and be marked as a required question. For scales and ratings you set min/max values and end labels.

Avoid the tendency toward the middle

For star and scale questions you can freely choose the number of steps. An even number of steps (e.g. 4 instead of 5) forces a clear tendency and avoids the “safe middle”.

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Weighted overall score

When you enable Compute overall score, all rating questions share one common scale and together produce a weighted overall score.

Rule	Description
Common scale	All rating questions use the same scale (stars/scale/NPS/smiley).
Weighting	Each question gets a weight – more important questions count more.
Free text still allowed	Free-text and date questions do not count toward the score.
Visible to users	Optionally the computed overall score is shown to the participant.

The formula is: Score = Σ(value × weight) / Σ(weight) – if you assign no weights, all questions are weighted equally.

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Display conditions (follow-up questions)

A question can appear only under a condition that depends on an earlier question. This lets you show targeted follow-ups.

1. On the follow-up question, enable “Show only under a condition”.
2. Select the triggering (earlier) question.
3. Set the condition + comparison value (e.g. less than 3).

Example: Show “What went wrong?” only when the star rating was less than 3.

Earlier questions only

Only questions that come before the follow-up are available as triggers – you build the form in order.

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Related topics

Analysis & export How responses are aggregated and exported.

Behavior Fill mode, timer and captured context fields.