Incident Types

In the Incident Types tab you define which kinds of incidents exist (e.g. “theft”, “vandalism”, “accident”) and which questions the patrol-log wizard asks after a type is selected.

What you do here

• Add new incident types (button Add incident type)
• Edit each type (e.g. change the name)
• Delete types
• Set per type whether it is visible in the info feed

What you configure per incident type

• Name (German + English) – the label of the incident type
• Assistant steps – which questions are asked after this type is selected (see step editor below)
• Show in info feed – on/off: are incidents of this type visible in the info feed?

Not every incident type needs to be visible in the info feed. Hide routine reports to highlight only important incidents (e.g. only “break-in” and “accident”).

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Step editor

For each incident type you define the steps of the wizard – the individual questions that appear in phase 4 of the patrol log.

What you do here:

• Add, edit and delete steps
• Change the order of the steps
• Choose a type per step: text input, multiple choice, photo or file
• Mark steps as required

Multiple choice

If you choose the step type multiple choice, you enter the answer options directly (e.g. “small amount”, “large amount”). The visual step editor shows the wizard questions exactly as the user will see them later.

Assistant editor (wizard tree editor)

The assistant editor is an admin tool for editing the wizard structure visually. You see a tree of steps and configure each step with a click. It is only available in the admin area (/edit/guard-service/wizard).

Plan wizard length

Before creating a type with many steps, consider which information is really needed. Wizards that are too long discourage users – a maximum of 5–7 steps per type is a good guideline.

Difference: incident type vs. step

An incident type is the category (e.g. “theft”). A step is a single question within the wizard for that type (e.g. “Where did the theft occur?”, “What was stolen?”).