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Surveys Editor

The Surveys Editor is where you set up the surveys module. You build feedback forms with fully customizable question types, decide how they are filled out, analyze responses in aggregate with charts, and export them as PDF or CSV. All changes are saved the moment you tap Save in the top right.

Customizable questions

Eleven question types – from star rating through NPS and smiley to free text, choice and date.

Overall score

An optional weighted overall score where all rating questions share one unified scale.

Display conditions

Follow-up questions that appear only for a specific answer (e.g. “What went wrong?” only for < 3 stars).

Analysis & export

Charts, trends over time, NPS metric, filters by period and branch, export as PDF and CSV.

The editor has five tabs you can page through at the top. Building the surveys themselves and analyzing them happens in the admin area (see below).

  1. Activate the Surveys module (one tap, no setup required).
  2. In the admin area under Surveys, create a new survey.
  3. Add questions and pick question types – optionally enable weighting and the overall score.
  4. Set the survey to active so users can fill it out.
  5. Optionally link a survey button on the home screen.
  6. Analyze responses continuously under Analysis and export them when needed.