Full analysis as a PDF: key metrics, overall score, trend line charts and a distribution per question. The accent color from the Design tab is applied.
Analysis & export
You reach the analysis in the admin area via Surveys → (pick survey) → Analysis. It summarizes all responses in aggregate – with charts, metrics and trends over time.
Filters
Section titled “Filters”At the top sits a collapsed filter area so the results get the space. Expanded, you filter by:
| Filter | Description |
|---|---|
| Period | From/to date. |
| Time grouping | Day, week or month – determines the granularity of the trends. |
| Branch | Only with branch capture active. |
Key metrics at a glance: total responses, average duration, NPS value and – with the overall score enabled – the weighted average overall score plus its distribution.
The right analysis for each question: distribution of ratings, choice frequencies, NPS segments (promoters/passives/detractors) and free-text answers.
Two line charts over time: responses over time and average value over time – in the chosen time grouping.
NPS value
Section titled “NPS value”The NPS value (Net Promoter Score) is only computed when the survey contains an NPS question. It is based on the 0–10 scale:
| Group | Answer |
|---|---|
| Promoters | 9–10 |
| Passives | 7–8 |
| Detractors | 0–6 |
Formula: NPS = (%promoters − %detractors) – range −100 to +100. If a survey contains no NPS question, the metric stays empty.
Export
Section titled “Export”CSV
Raw data of all responses as CSV – ideal for further processing in spreadsheets or BI tools.
Both exports respect the active filters (period, branch) and the app language.
Related topics
Section titled “Related topics” Create surveys Add an NPS question and the overall score.
Design Accent color for the charts.