Orders

In the Shelf Reorder admin dashboard all customer orders come together. You see the current state at a glance and control the status of each order.

The dashboard

The dashboard (/admin/shelf-reorder) shows:

KPI figures

Counters for Open, Confirmed, Shipped and Delivered across all orders.

Management

Quick access to orders, products, pricing groups, categories and B2B customers.

Open orders

List of unprocessed orders (received + confirmed) with status badge.

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Status flow

An order goes through the following statuses:

Status	Meaning
Received	Order submitted, not yet processed
Confirmed	You accepted the order
Shipped	Goods are on the way
Delivered	Order completed
Cancelled	Order was aborted

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Process an order

1. Open an order from the dashboard or from All orders
2. Review items, customer, note and pricing group
3. Change the status via the actions (confirm, ship, deliver, cancel)

Status actions

Action	Sets status to
Mark as confirmed	Confirmed
Mark as shipped	Shipped
Mark as delivered	Delivered
Cancel order	Cancelled

Customer is notified

On every status change, the customer is automatically notified by push - if push notifications are enabled. Which statuses trigger a push is configured in the Features tab.

Completed orders

Cancelled and delivered orders are completed - no further status change is possible then.

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Order details

In detail, an order shows:

Area	Content
Customer	Name, email and assigned pricing group
Items	Ordered products with quantity, unit and price
Customer note	Optional remark from the customer
Status	Current status with status timeline
Summary	Total amount

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All orders

Via All orders (/admin/shelf-reorder/orders) you search and filter the entire order history:

Function	Options
Search	Customer, email or order ID
Sorting	Newest first, Oldest first, Highest amount

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Related topics

Features Control push notifications on status change

B2B customers Who is allowed to order at all?